ACCREDITATION

Below is a table indicating the accreditation information of our courses. Courses are offered as workshops open to the public, and also as private in-house courses, done at your premises.

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LEARNING PROGRAMME DESCRIPTION	UNIT STANDARD	LEVEL AND CREDITS
Emotional Intelligence	US ID: 252031 “Apply the principles and concepts of emotional intelligence to the management of self and others”	NQF Level 5 Credits 4
Conflict Management	US ID: 9533 “Use communication skills to handle and resolve conflict in the workplace”	NQF Level 3 Credits 3
Supervision by Project Principles (Supervisory Skills and Project Management for Non-Project Managers Combined)	US ID: 10981 “Supervise work unit to achieve work unit objectives (individuals and teams)”	NQF Level 4 Credits 12
Leadership for Supervisors and Junior Management	US ID: 242824 “Apply leadership concepts in a work context”	NQF Level 4 Credits 12
Management and Leadership for Office Administrators	US ID: 110021 “Achieving personal effectiveness in business”	NQF Level 4 Credits 6
Self-Mastery and Personal Growth Course	US ID: 120308 “Apply knowledge of self in order to make a personal decision”	NQF Level 2 Credits 3
Co-ordinate Events, Meetings and Travel Arrangements (Event Management)	US ID: 13929 “Co-ordinate meetings, minor events and travel arrangements”	NQF Level 3 Credits 3
Meetings and Minute Taking	US ID: 13934 “Plan and prepare meeting communications”	NQF Level 3 Credits 4
Self and Time Management	US ID: 14342 “Manage time and work processes within a business environment” US ID: 14349 “Receive and execute instructions” US ID: 14352 “Manage a diary for self and others”	NQF Level 2 Credits 10
Programme in Office Administration	US ID: 13929 “Co-ordinate meetings, minor events and travel arrangements” US ID:13933 “Plan, monitor and control an information system in a business environment” US ID: 14348 “Process incoming and outgoing telephone calls” US ID: 14342 “Manage time and work process within a business environment” US ID: 14349 “Receive and execute instructions” US ID:14359 “Behave in a professional manner in a business environment”	NQF Level 2 Credit 20
Plan, Monitor and Control an Information System (Filing/Records Management)	US ID: 13933 “Plan, monitor and control an information system in a business environment”	NQF Level 3 Credits 3
Process Incoming and Outgoing Telephone Calls (Telephone Skills and Etiquette)	US ID: 14348 “Process incoming and outgoing telephone calls”	NQF Level 2 Credits 3
Report Writing	US ID: 110023 “Present information in report writing”	NQF Level 4 Credits 6
Supervisory Skills for Team Leaders	US ID: 242821 “Identify responsibilities of a team leader in ensuring that organisational standards are met”	NQF Level 4 Credits 6
Professional Communication: Business Writing and Presentation Skills	US ID: 119459 “Write/present/sign for a wide range of contexts” US ID: 242840 “Make oral presentations”	NQF Level 4 Credits 7
Presentation Skills	US ID: 242840 “Make oral presentations”	NQF Level 4 Credits 2
Customer Care: Quality Service Aimed at Customer Satisfaction	US ID: 246740 “Care for customers”	NQF Level 4 Credits 3
Financial Intelligence: Finance for Non-Financial Managers	US ID: 13932 “Prepare and process documents for financial and banking processes” US ID: 117156 “Interpret basic financial statements” US ID: 242810 “Manage expenditure against a budget”	NQF Level 4 Credits 15
Conflict Resolution for Managers	US ID: 114226 “Interpret and manage conflicts within the workplace”	NQF Level 5 Credits 8
Change Management	US ID: 252021 “Formulate recommendations for a change process”	NQF Level 5 Credits 8
Employee Empowerment: Participative Decision-Making and Delegating	US ID: 15224 “Empower team members through recognising strengths, encouraging participation in decision-making and delegating tasks”	NQF Level 5 Credits 8
Building High Performance Teams	US ID: 252037 “Build teams to achieve goals and objectives”	NQF Level 5 Credits 6
Strategies to Establish and Maintain Workplace Relationships	US ID: 252027 “Devise and apply strategies to establish and maintain workplace relationships”	NQF Level 5 Credits 6
Advanced Leadership Development Programme	US ID: 120300 “Analyse leadership and related theories in a work context” US ID: 252037 “Build teams to achieve goals and objectives” US ID: 15224 “Empower team members through recognizing strengths, encouraging participation in decision-making and delegating tasks”	NQF Level 5 Credits 18
Executive Communication Skills	US ID: 12433 “Use communication techniques effectively” US ID: 252027 “Devise and apply strategies to establish and maintain workplace relationships” US ID: 252031 “Apply the principles and concepts of emotional intelligence to the management of self and others”	NQF Level 5 Credits 18
Change Management and Leading Innovation	US ID: 252021 “Formulate recommendations for a change process” US ID: 252020 “Create and manage an environment that promotes innovation” US ID: 252026 “Apply a systems approach to decision-making”	NQF Level 5 Credits 20
Performance Management	US ID: 252034 “Monitor and evaluate team members against performance standards”	NQF Level 5 Credits 8
Negotiation Skills	US ID: 117853 “Conduct negotiations to deal with conflict situations”	NQF Level 5 Credits 8
Risk Management	US ID: 252025 “Monitor, assess and manage risk”	NQF Level 5 Credits 8
Best Practice and Quality Management	US ID: 252024 “Evaluate current practices against best practice”	NQF Level 5 Credits 4
Lead People Development and Talent Management	US ID: 252029 “Lead people development and talent management”	NQF Level 5 Credits 8
Strategic and Operational Planning	US ID: 252032 “Develop, implement and evaluate an operational plan”	NQF Level 5 Credits 8
Knowledge Management	US ID: 252044 “Apply the principles of Knowledge Management”	NQF Level 5 Credits 6
Diversity Management	US ID: 252043 “Manage a diverse work force to add value”	NQF Level 5 Credits 6
Competency-based Recruitment and Selection	US ID: 12140 “Recruit and select candidates to fill defined positions”	NQF Level 5 Credits 9
Selection and Coaching for Managers	US ID: 252035 “Select and coach first-line managers”	NQF Level 5 Credits 8
Innovation Management	US ID: 252020 “Create and manage an environment that promotes innovation”	NQF Level 5 Credits 6
Negotiation Skills, Conflict and Diversity Manageme	US ID: 252043 “Manage a diverse work force to add value” US ID: 114226 “Interpret and manage conflicts within the workplace” US ID: 117853 “Conduct negotiations to deal with conflict situations”	NQF Level 5 Credits 22
Competitive People Management Practices	US ID: 12140 “Recruit and select candidates to fill defined positions” US ID: 252029 “Lead people development and talent management” US ID: 252034 “Monitor and evaluate team members against performance standards” US ID: 252035 “Select and coach first-line managers”	NQF Level 5 Credits 33
Best Practice & Knowledge Management, Corporate Governance & Ethics	US ID: 252024 “Evaluate current practices against best practice” US ID: 252042 “Apply the principles of ethics to improve organisational culture” US ID: 252044 “Apply the principles of knowledge management”	NQF Level 5 Credits 15
Results-Based Management: Operational & Project Planning and Risk Management	US ID: 252032 “Develop, implement and evaluate an operational plan” US ID: 252025 “Monitor, assess and manage risk” US ID: 252022 “Develop, implement and evaluate a project plan”	NQF Level 5 Credits 24
National Certificate in Generic Management NQF Level 5	Qualification: National Certificate: Generic Management Qualification ID: 59201 Learning Programme: General Management Learning Programme ID: 60269	NQF Level 5 Credits 163

A FEW NOTABLE ACHIEVEMENTS

School of Public Leadership, University of Stellenbosch

Since 2011, DEAL has been managing the Quality Assurance (assessment, moderation and LG SETA MIS upload processes) for the School of Public Leadership, University of Stellenbosch for the Qualification in Municipal Financial Manangement, NQF Level 6.

African Bank

In 1998 Cash Bank (now African Bank) awarded DEAL the Western Cape contract to provide training to end-users in the low-cost and affordable housing markets. In 2000 Old Mutual Bank awarded D.E.A.L the national contract for this training, and in 2001 Greenstart Home Loans did the same.

Sanlam

Sanlam sponsored the DEAL Seminar: “A career based on self-expression”.

Northlink College, Tygerberg Campus

For two years DEAL was involved in an experimental program of Northlink College, Tygerberg Campus, assisting with workplace training and development of students who studied in Business Administrative Services and also presented bridging training to prepare students for future careers.

Syncom Business Intelligence

DEAL provided a training service to Syncom Business Intelligence, a Gauteng based consultancy, on a national basis.